Privacy Policy
1. Introduction
PS Solutions (“Company”, “we”, “our”, or “us”) operates software solutions and digital platforms including Gawda and related communication services integrated with WhatsApp Business Platform and Meta services.
We are committed to protecting the privacy and security of our users, customers, and business partners. This Privacy Policy explains how we collect, use, process, disclose, and safeguard information when you interact with our applications, websites, APIs, and communication channels.
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a) Personal Information
- Name
- Phone number
- Email address
- Company name
- Job title
- Profile information voluntarily provided
b) Communication Data
When interacting with us through WhatsApp, Meta platforms, forms, or websites, we may collect:
- Message content
- Attachments or media shared
- Communication timestamps
- Delivery and interaction metadata
c) Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Application logs
- Cookies and analytics data
3. How We Use Information
We use collected information to:
- Provide and improve our services
- Respond to inquiries and customer support requests
- Send operational notifications and updates
- Deliver requested information or demonstrations
- Improve platform performance and security
- Monitor service usage and analytics
- Comply with legal and regulatory obligations
We do not sell personal data to third parties.
4. WhatsApp Business Platform Usage
Our services may use Meta’s WhatsApp Business Platform APIs to communicate with customers and users.
By interacting with our WhatsApp channels, you acknowledge that:
- Messages may be processed through Meta infrastructure
- Communication metadata may be handled according to Meta’s policies
- Message templates may be used for customer communication and operational notifications
Meta’s privacy practices are governed separately by Meta Platforms, Inc.
5. Data Sharing and Disclosure
We may share information only when necessary with:
- Service providers and infrastructure partners
- Cloud hosting providers
- Analytics and communication platforms
- Legal authorities when required by law
All third parties are expected to maintain appropriate confidentiality and security standards.
6. Data Retention
We retain information only for as long as necessary to:
- Fulfill operational purposes
- Maintain service records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Data may be securely deleted or anonymized after retention periods expire.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect information against:
- Unauthorized access
- Misuse
- Disclosure
- Loss
- Alteration
- Destruction
However, no internet-based service can guarantee absolute security.
8. User Rights
Depending on applicable laws, users may have rights to:
- Access their data
- Request corrections
- Request deletion
- Object to processing
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
9. Third-Party Services
Our services may contain integrations or links to third-party services including:
- Meta / Facebook / WhatsApp
- Google services
- Cloud hosting providers
- Analytics tools
We are not responsible for the privacy practices of external platforms.
10. Children’s Privacy
Our services are not intended for individuals under the age required by applicable law. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be published with a revised effective date.
Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related inquiries, please contact:
PS Solutions
Email: info@pssolutions.me
Website: https://pssolutions.me